DELIVER, UNPACK & INSTALL SERVICE
Premium doorstep delivery and installation service
White glove delivery and installation service
For some products, we offer a two-person ‘white glove’ premium doorstep delivery and installation service to most UK mainland locations. This is to unpack, place the item in the room of your choice, assemble if required, and remove the packaging.
If the service is available you will see the option at the checkout prior to placing your order. Charges are based on the product(s) ordered and the delivery postcode.
Where multiple items have been ordered they will all be delivered at the same time. Deliveries normally take between 5 -7 working days. Some postcodes may take longer and the estimated delivery time for all postcodes is shown in the product information, prior to placing the order.
Delivery can only be made if there is clear access to the property for a 7.5t vehicle (approximately the size of a dustbin lorry), and clear access to and within your property to the room of installation.
The items will be unpacked and assembled, where necessary, and the packaging removed. The courier does NOT offer an option for the removal and disposal of the old furniture.
The courier will contact you to arrange a suitable delivery date, and then a 4-hour delivery window nearer to the time. Where a delivery date is accepted and the courier attempts to make delivery and you are either not available or the access to your property is not clear, a failed delivery charge will apply and a new delivery attempt will only take place once this charge has been agreed.