Why you are receiving a shipping quotation message

Thank you for your interest in shopping with us.  Due to the complexities of shipping your chosen products to your shipping zone, we need to quote your for shipping.

We may need to add a cost for shipping to your area, as the costs from the shippers are too high for us to absorb or if the product you require is too large or heavy for our usual shippers.

We may need to add a cost if you have chosen to add a 2-man home delivery service.  A service where we will deliver to your home, assemble the goods and remove the packaging.  

What happens after I have requested a shipping quote?

We will contact you with the details you have provided.  If you have not provided any details, then please give us a call on 01305 269070.

We will let you know the cost of the delivery based on the information you have provided.  If you would like to go ahead, this amount will be added to your cart to enable you to check out.  Please note due to VAT calculations – your quotation will show a price ex VAT.  VAT will be added to the total outstanding balance, where applicable.

If you are an overseas business with a VAT number and you require us to calculate VAT differently, please call us.  (Some VAT exempt regulations may change in line with Brexit legislation).

When your order has been placed, we will contact you again to let you know the earliest dispatch date.

Thank you for your patience

This is a new service to enable us to improve the user experience for all those who wish to shop with us outside of the regular UK shipping zones for standard shipments.  Your feedback of this service is welcomed as we try to make this as intuitive and refined as possible.

IMPORTANT

In order to ensure a smooth and hassle-free delivery experience, it is important for customers to take accurate measurements and ensure there is sufficient access for our delivery team.

We kindly request customers carefully measure the designated area and check the dimensions of the ordered items to guarantee a proper fit. It is essential to consider staircases, doorways, hallways, and any other potential obstacles that may hinder the delivery process.

We need to emphasise that we are unable to provide full refunds for items that do not fit due to incorrect measurements or insufficient access. Surcharges will be applied.

Additionally, we want to avoid any inconvenience caused by attempting to deliver items to inaccessible spaces such as climbing multiple flights of stairs only to find out that the items cannot pass through the available space. Your cooperation in ensuring accurate measurements and accessible delivery paths is greatly appreciated and will help us provide you with the best possible service. See full delivery conditions here: https://avenueinteriors.co.uk/delivery-information/