Returns, Damages, Refunds and Your right to cancel


How to cancel your order

  • In compliance with the Consumer Rights Act 2015 relating to Distance Selling, you have up to 14 working days from the day the order was placed where You may withdraw/cancel Your order and therefore Your agreement with us.
  • To cancel Your order You must contact us in writing by either email to or by letter to us at Avenue Interiors, Unit C, St Martins Place, Bridport Road, Dorchester, Dorset DT1 2FB. We must receive this cancellation within the 14 days.
  • Any Product returned to us for any other reasons than being defective must be returned in its original, undamaged packaging and a re-saleable condition.
  • If Products are returned for any other reasons than being defective, You will be required to arrange and pay for the cost of returning the Product to us. Alternatively, we may arrange collection of the Product and charge you the direct cost of collection.
  • Once we have received and inspected Your returned item, and are satisfied, We will refund any money received from you using the same method originally used by you to pay for your purchase. Please be advised that You do have a duty of care for the Products during the period of cancellation of Your order and the collection of the Product.  We will process the refund due to you within 14 days of the day we receive the returned Product. Please note: Depending on your bank, it may take up to 10 business days for the credit to appear in your account.

To help us identify your parcel, please include your name, address and contact telephone number or email, a copy of your invoice or a reference number plus a brief note, or download and print a return’s note – here:

Cancellation by Us

We reserve the right not to accept any order request if:

  • the Product or Products You ordered are out of stock;
  • we do not deliver to Your area;
  • due to a pricing or Product description error;
  • the payment transaction is not authorised.
  • If we cancel Your order, we will notify You by email or telephone
  • We will refund to you any sum paid by you to us as soon as possible and in any event within 14 days of the cancellation of Your order.
  • Refunds will be paid using the method of payment you used to place the order.
  • We will not be obliged to offer any additional compensation for disappointment suffered. 

“We/us” means Mr Gary S Lancaster trading as Avenue Interiors;

“You” means a user of this Website.

“Product” means a Product displayed for sale on the Website;


We make every effort to ensure products arrive in perfect condition, however, in the unlikely event of a product arriving damaged, we accept liability for any damage or shortfall of Product delivered, subject to being notified at the point of delivery.

If items are received damaged, please call us immediately on 01305 269070, and we will rectify the problems as soon as possible.

Distance selling regulations allow the consumer 30 days to report a fault, however, the longer the item is within the home the more onus there will be on the consumer to prove that the fault was there on delivery.

Once a fault is reported, we are within our rights to offer a repair or replacement rather than a refund. Following any repair or replacement, the consumer has the remainder of the 30 days or 7 days (whichever is longer) to assess the repair/replacement.

Should repair/replacement fail, be disproportionate or not possible, the consumer will have the right to a price reduction or a final right to reject.

If the Product needs to be returned to us, it must be in its delivered form and must not have been tampered with in any way. You are advised to where ever possible use the original packaging to protect the Product on its return journey unless assembled by our own delivery team.

“We/us” means Mr Gary S Lancaster trading as Avenue Interiors;

“You” means a user of this Website.

“Product” means a Product displayed for sale on the Website;

See Terms and Conditions in full here:


In order to ensure a smooth and hassle-free delivery experience, it is important for customers to take accurate measurements and ensure there is sufficient access for our delivery team.

We kindly request customers carefully measure the designated area and check the dimensions of the ordered items to guarantee a proper fit. It is essential to consider staircases, doorways, hallways, and any other potential obstacles that may hinder the delivery process.

We need to emphasise that we are unable to provide full refunds for items that do not fit due to incorrect measurements or insufficient access. Surcharges will be applied.

Additionally, we want to avoid any inconvenience caused by attempting to deliver items to inaccessible spaces such as climbing multiple flights of stairs only to find out that the items cannot pass through the available space. Your cooperation in ensuring accurate measurements and accessible delivery paths is greatly appreciated and will help us provide you with the best possible service. See full delivery conditions here:

If you need to contact us regarding your return or refund, please feel free to do so on 01305 269070, and we will do our best to help.