Delivery and Shipping Information

If you have any questions about delivery that are not answered here,
or you wish to make an order over the phone,
please give us a call on 01305 269070.

Where do we deliver?

For any orders taken online, delivery options are only available to all UK Mainland addresses at present.  We are working hard to include other areas such as Islands, Highlands, and the non UK regions on our system. 

We are happy to arrange delivery to you if you live in one of these zones, not deemed as mainland UK, However, we may need to quote for shipping, so please email or call us to discuss and place your order.

How is delivery made?

LOCAL DELIVERY

If you are within a 50-mile area of Avenue Interiors High Street shop, we would typically make the delivery ourselves, using our own van, at a mutually convenient and pre-arranged date and time.

SMALLER ITEMS

For smaller or lightweight items, we would usually use a nationwide tracked postal or courier service to deliver to your door.

LARGER ITEMS

For large or bulky items, we may use a pallet delivery company, in this case, we would contact you to ensure the vehicle access is suitable and that you will be available in person, to accept the delivery. 

Please note – unless specified or an enhanced delivery option is offered, the standard large pallet delivery is curbside, and the driver will not, un-package, or bring the furniture on to the property.

DELIVERY OPTION IS NOT AVAILABLE AT CHECKOUT

For some bulky items such as wardrobes, we will contact you to arrange delivery, as these items can sometimes be challenging to transport and get into position in your home.  Checkout will be blocked for these ‘Bulky Delivery’ items as we would need to schedule the stock and delivery accordingly.  Please drop in, call or email us to discuss your requirements.

DIRECT FROM SUPPLIER

Due to the changes brought about  by COVID, we have been working with new ways to expedite delivery in the safest way possible, and we are able to offer drop-ship delivery for some products.  If this is the case, we will contact you to let you know how delivery will be made as we may be able to offer an enhanced service directly from our suppliers.

Click & Collect

Select Click and Collect at checkout.  We will call or email with the earliest date your item/s are available and to arrange a mutually convenient collection time.

Non-Mainland UK, Islands, Highlands and overseas.

Please call us to place your order and get delivery information to your area.

Unpack & Assemble

Most products are available for non-contact doorstep delivery but some will require self-assembly.  If the item is large, and to avoid damage to the handler or the item, it must be handled by two people at all times. Assembly instructions can be found within the packaging on delivery. 

We are working on a new premium doorstep delivery and installation service. Please call us if this is a service you are interested in and we can see if it is possible for your requirements.

Frequently Asked Questions

WHEN WILL I RECEIVE MY ORDER?

We do our best to keep the Avenue Interiors website up to date with expected delivery times, which can be found within the product information.

If the item is in stock and sent via courier, we would usually expect to dispatch next working day on a 24 hour or 48 hour service. (Excluding weekends and bank holidays).

If your item is not in stock in our warehouse, we will telephone or email you to let you know of the earliest delivery date and how the delivery will be made.  Please ensure you leave a suitable contact at the checkout.

If you wish to collect the item, please select ‘Click and Collect’ at the checkout.

I AM NOT ABLE TO UNPACK AND ASSEMBLE MY FURNITURE MYSELF.  DO YOU OFFER A SERVICE TO HELP WITH THIS?

We will be introducing an unpack and assemble service for some bulkier items.  This will enable us to place and assemble the furniture in a room of your choice, and remove all the packaging.  If you are interested in this service, please give us a call so we can discuss the social distancing logistics and the additional costs of this service, with you.

Terms of Delivery

Deliveries are typically made between 8am and 7pm.

All deliveries will be made direct to your door

3rd party couriers are not responsible for lifting or placing of goods.

We are not responsible for the removal or disposal of packaging.

See also our Returns, Damages and Refunds page.